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Return Policy

  • All non-electrical, non gas carrying, or non special order parts can be returned within 30 days of ordering for a full refund, excluding shipping charges.
  • Parts can be returned between 30 and 90 days, but a 20% restocking fee will be applied.
  • Please call customer service at 631-777-1911 to obtain a return merchandise authorization (RMA) number.
  • All refunds will be provided as a credit to the credit card used at the time of purchase.
  • All credits will be issued within 5 business days upon receipt of the returned item(s).
  • All parts must be unused and in their original packaging.
  • For more information or questions on a specific purchase, please call customer service at 631-777-1911.
  • All cleaning liquids and products are final sale items.

Shipping Policy

  • We ship all packages via FedEx Ground, UPS ground, or US Mail. Other services including express shipping are available, for more information please call 631-777-1911
  • All orders received before 4:00 EST, Monday-Friday will ship the same day. All other orders will ship the next business day.
  • Oversize / Heavy items: Certain parts are very large and / or heavy. Additional shipping charges may apply. You will be contacted before any additional charges will be made. No items that fall into this category will be shipped without your consent.

Shipping Rates

  • $7.95 flat rate shipping for all orders in the continental US.
  • $19.95 flat rate shipping for all orders shipped to Canada.

Product Warranty

  • All parts come with a minimum 90 day warranty from date of purchase. Many items have a full one year warranty, and some items have a lifetime warranty. For specific warranty information on a certain item please call for details.

Privacy Policy

  • We collect information from you when you register on our site, place an order or fill out a form.

  • When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

  • Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)
  • To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order)
  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
  • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
  • Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
  • We use cookies to understand and save your preferences for future visits.
  • If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  • This online privacy policy applies only to information collected through our website and not to information collected offline.
  • By using our site, you consent to our privacy policy.

 
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